The control and performance monitoring drive mangers’ decision making over how allocating resources, guaranteeing the quantity and quality standards of services provided, monitoring customers’ expectations and needs. Management control tools can shape behaviors within organisations. With public sector, the mission and strategies give the management control system a particular perspective as it is designed and implemented where resources are scarce and prices do not represent the value of goods. Indeed, in healthcare, services provided are multifaceted and differentiated; performances are multidimensional and goals (and success) are not easily definable and attainable. Participants will understand logics and functioning of management control systems as well as they will gain skills for designing and using them in healthcare organizations, public or private ones.
Single module: USD 4000
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